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Frequently Asked Questions

FAQ'S

Answers to Your Questions

A Vessel Identification Number, such as the IMO (International Maritime Organization) number or MMSI (Maritime Mobile Service Identity) number, is a unique identifier assigned to ships. These numbers are critical for tracking vessels on international waters, ensuring maritime safety, and complying with global shipping regulations.

We are committed to the safe transport of vessels under our care. In the rare event of damage or loss, please contact our customer support team immediately with the relevant shipment details to begin the claims process.

If your vessel is delayed, you can monitor its status in real-time using our vessel tracking system. For additional information or support, please contact our customer service team, who will provide the latest updates and assist with any concerns.

Yes, we provide tailored storage options for vessels, including specialized capacity and safety measures to ensure your vessel is stored in compliance with maritime regulations. Contact us for a consultation to discuss your specific needs.

We handle a wide range of vessels, from large tankers to smaller ships, with an emphasis on compliance with maritime safety standards and global shipping regulations.

To obtain a quote, simply submit the details of your vessel (type, size, storage requirements) through our online form or contact our team directly for a customized estimate.

Our vessel tracking system provides real-time updates on the location and status of your vessel. You can access this information through our customer portal by using the assigned tracking number or vessel identifier.

We prioritize vessel safety through state-of-the-art infrastructure, stringent monitoring systems, and adherence to international maritime safety standards. Your vessel's security is our top concern at every stage of the process.

When you book a vessel with us, we provide a unique tracking number or Vessel Identification Number (IMO or MMSI number) for tracking. This information will be included in your booking confirmation or tracking notification. If you cannot locate it, please reach out to our maritime logistics team for assistance.

Delays in tracking updates may occur due to system synchronization. If there are no updates after 24 hours, please contact our support team for further information or assistance.

Yes, if you don't have a tracking number, you can provide additional details like your booking reference or vessel information to our support team, who will assist in retrieving tracking updates.